PROBLEM / SKILLS
Demonstrate your problem solving skills. Use examples from your past work, education, and boot camp experiences. What relevant skills can you showcase?
Demonstrate your problem solving skills. Use examples from your past work, education, and boot camp experiences. What relevant skills can you showcase?
- Hispanic Serving Institution (HSI). Our college is a Hispanic Serving Institution. I convened a committee to design what this recognition means to the college and creating an institution of belonging. Through student surveys and community discussions, we are designing this process through a product management lens.
- Utilizing empathy to determine what our customer (students) say, think, feel, and do
- Creating a persona that represents the "servingness" in HSI
- Developing a problem statement
- Developing hypotheses
- Prioritizing hypotheses
- Identifying the best scaffold approach
- Given our work, our HSI process has become a Chancellor Priority focused on belonging.
- Organizational Excellence (Employee Onboarding). Through a SWOT analysis, our Student Affairs employees voted for a comprehensive onboarding process for new Student Affairs professionals that would set the stage for career growth and mobility.
- We developed a workgroup of Student Affairs colleagues that were interested in employee onboarding
- They conducted over 80-hours of listening sessions across our community college district which included administrators
- They are using design thinking by identifying themes from the listening sessions to establish how to develop the onboarding program based on the job to be done.
- The workgroup will be supported by an advisory of peers as they work to identify KPIs and OKRs once the program design has been set.
LESSONS
What has your boot camp experience taught you? What are the top three product management lessons you’ve learned?
The boot camp experience has been a journey. Fast-paced, challenging, and encouraging. The top skills that I have already started to apply in my work environment are:
What has your boot camp experience taught you? What are the top three product management lessons you’ve learned?
The boot camp experience has been a journey. Fast-paced, challenging, and encouraging. The top skills that I have already started to apply in my work environment are:
- Value Proposition. During my summer retreat with my managing leaders, we completed a value proposition board after a review of student satisfaction surveys
- Tableau. After downloading Tableau onto my computer, I realized I already had an account through the college and have started to review enrollment data and retention data to start developing the process to create stories.
- MVP (Minimal Viable Product). I developed the first premier scholarship for our college. It is built on the premise of Promise Programs but is focused on students interested in high-demand, high-wage careers. We are now in the fourth year of the scholarship program and are ready to pursue the 2.0 version with external partners. After going through the design thinking process, the team has developed an MVP for the 2.0 version of the scholarship as we work to scale the scholarship where all students who are on the scholarship will have a paid internship starting their first semester of college. The problem that we had to solve was centered around students making choices to not attend college because of the need to work; an embedded internship that pays at least $20.00/hr will help support our students who need experience in their area of study and need to work to support themselves and/or their family.